Hoply - Asesor IA de trámites

Privacy Policy

Latest change: 17/03/2025

Privacy Policy

Effective Date: 17/03/2025

Welcome to Hoply ("we," "our," or "us"). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to simplify and expedite the work visa process with AI.

1. Information We Collect

When you use Hoply, we may collect the following personal data:

  • Personal Identification Information: Full name, date of birth, nationality, passport details.
  • Contact Information: Email address, phone number, home address.
  • Any visa-Related Documents: Passport copies, proof of address, work contracts, financial statements, and any other documents required for visa applications.
  • Device and Usage Information: IP address, browser type, device identifiers, and activity logs.

2. How We Use Your Information

We use your personal data to:

  • Process and manage your work visa application.
  • Verify your documents using AI-powered tools (ChatGPT and Mistral AI among others).
  • Improve the efficiency and accuracy of visa processing.
  • Communicate updates, notifications, and legal requirements.
  • Prevent fraud and unauthorized access.
  • Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Government and Immigration Authorities: To submit visa applications and comply with legal requirements.
  • Trusted Third-Party Service Providers: AI services (Including ChatGPT, Mistral AI), legal advisors and cloud storage providers.
  • Legal and Compliance Authorities: If required by law or court orders.

4. Data Security Measures

We implement industry-standard security measures to protect your data, including:

  • Access Control: Only authorized personnel have access to your information.
  • Secure Storage: Personal data is stored in secure cloud infrastructure with restricted access.

5. Your Rights and Choices

You have the following rights regarding your data:

  • Right to Be Informed: You have the right to be informed about how we collect, use, and share your personal data. This information is provided in this privacy policy.
  • Right of Access: You can request a copy of your personal data and obtain information about how it is being processed.
  • Right to Rectification: You can request that inaccurate personal data be corrected or completed if it is incomplete.
  • Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the original purpose or when consent is withdrawn.
  • Right to Restrict Processing: You can request that the processing of your personal data be restricted in certain circumstances, such as when you contest the accuracy of the data.
  • Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
  • Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing or when the processing is based on legitimate interests.
  • Rights Related to Automated Decision-Making and Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you.
  • Right to Withdraw Consent: You can withdraw your consent at any time by contacting us at hoply.contacts@gmail.com. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Data Retention Policy

We retain your personal data only as long as necessary for visa processing, compliance with legal obligations, and service improvement. Afterward, data is securely deleted or anonymized.

7. AI Processing and Decision-Making

Our AI reviews documents to verify authenticity and completeness. However, final decisions on visa applications are made by human experts. If you disagree with an AI-generated assessment, you can request a manual review by contacting our support team at hoply.contacts@gmail.com.

8. International Data Transfers

If your data is transferred outside your country, we ensure adequate protection measures, such as:

  • Compliance with GDPR, and other relevant data protection laws.
  • Data transfer agreements with service providers, including Standard Contractual Clauses and other approved mechanisms.

9. Website Analytics and Cookies

We use website analytics tools to collect non-personally identifiable data about user behavior, such as page views, time spent on the platform, and navigation patterns. This helps us optimize our services and improve user experience. These tools may use cookies and other tracking technologies. You can manage your cookie preferences in your browser settings or through our cookie consent tool.

10. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are a resident of the European Economic Area (EEA), you have specific rights under GDPR, including:

  • The right to be informed about data collection and processing.
  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to data processing.
  • The right to data portability.
  • The right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us at hoply.contacts@gmail.com.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible.

12. Data Breach Notification

In the event of a data breach, we will notify you and the relevant authorities within 72 hours of becoming aware of the breach, as required by GDPR regulations. We will provide information about the nature of the breach, the likely consequences, and the measures taken or proposed to address it.

13. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or platform notifications.

14. Contact Us

For any privacy-related inquiries, please contact us at:

Hoply

hoply.contacts@gmail.com