Terms and Conditions
Effective date: 03/17/2025
Last updated: 05/29/2025
1. Acceptance of the Terms
Welcome to Hoply ("we," "our," or "us"). These Terms and Conditions ("Terms") govern access to and use of our services, including our website and AI-powered document verification tools. By using our services, you agree to be bound by these Terms. If you do not agree with them, please do not use our services. Consent is deemed given at the moment the user clicks "accept terms and conditions," and it is recorded electronically.
2. Description of the Services
Hoply is a digital platform specialized in assistance with immigration procedures in Spain. Through the use of advanced technology and collaboration with licensed attorneys, we offer various services related to the preparation and filing of administrative procedures before the Spanish authorities.
a) Professional case management services (paid):
We provide assistance in managing immigration procedures such as residence permits, renewals, Spanish nationality, family reunifications, or visas. Hoply does not provide legal services directly. We have a network of attorneys specialized in immigration law who collaborate with our platform and are the ones who review, prepare, and file each application before the administration.
Our technology supports the entire process with digital AI-based document verification tools that help improve the quality and consistency of the documentation submitted, reducing errors and streamlining procedures.
b) Free solutions (at no cost to the user):
- AI assistant: an automated tool that provides informative answers to frequently asked questions about immigration regulations, available at all times.
Both modalities are offered through an accessible digital platform that allows the user to manage their information, upload documents, make inquiries, and track the services used or contracted.
2.1 Service Contracting and Payment
To access Hoply’s services, the user must register on the platform, select the desired procedure, and complete the payment process. The service is considered contracted once payment is confirmed. From that moment, a specialized attorney will be assigned to prepare and file the corresponding application.
Payment entitles you to:
- Full access to the platform and its tools.
- Answers to questions related to immigration.
- Preparation and filing of the procedure before the public administration by the attorneys who collaborate with Hoply.
- One free appeal in the event of a formal denial of the procedure.
- Request a refund of the cost if the conditions of our guarantee are met.
Guarantee conditions:
A refund will not be applicable in the following cases:
- When the client (or the company involved in the procedure) has omitted relevant information or has provided false or inaccurate data.
- When, before filing the procedure, the client has been informed that, due to irregularities in their documentation or prior history, the viability of the procedure and the applicability of the refund guarantee cannot be ensured.
The refund guarantee applies only if the procedure has been formally denied by the administration. In that case, the client may choose between two options:
- Request a refund of the amount paid
- Opt to have an appeal filed before the corresponding administration
It is not possible to exercise both options simultaneously.
The user has up to one (1) year from the date of payment to submit the necessary documentation and formalize the filing of the procedure.
3. AI Document Verification and Limitations
Hoply uses artificial intelligence tools to verify that documents are complete, legible, and properly prepared before submission. This technology makes it possible to detect errors or omissions, helping to improve the quality and consistency of the file.
These tools do not replace the judgment of an attorney nor do they constitute legal advice. Their results may contain inaccuracies. For this reason, all procedures are reviewed by licensed attorneys, who have the final responsibility to assess the viability of the case and submit the application.
By uploading documents to the platform, the user agrees that artificial intelligence tools developed by Hoply and by third-party technology providers may be used. The user also agrees that their documents may be shared with these third parties for the sole purpose of being processed and analyzed to verify their validity and suitability for the corresponding procedure.
4. User Responsibilities
- Provide truthful and up-to-date information.
- Comply with current legislation on immigration, data protection, and the use of digital services.
- Do not misuse the platform.
- Use the platform only to manage documentation of your own or of persons you legally represent.
- Review and validate the information before it is submitted to the administration.
5. Collaboration with Third Parties
Hoply collaborates with licensed attorneys who act independently as self-employed professionals. By contracting a service through Hoply, the user accepts that Hoply acts as a digital intermediary, with the assigned attorney being the direct party responsible for representing the client before the administration.
Hoply does not intervene in the professional relationship between the attorney and the client, nor does it supervise, validate, or modify the content of the advice provided. The legal, technical, and ethical responsibility for the legal service rests exclusively with the licensed attorney who provides it. Any claim related to the legal service, including lawsuits or civil liabilities arising from their professional actions, must be addressed directly to the assigned attorney.
The contracting and execution of the legal service are considered to be carried out directly between the client and the designated attorney, who acts on his or her own behalf and under his or her professional responsibility.
Our platform operates in the cloud and uses third-party technology services for data storage and processing. Therefore, by using Hoply, the user accepts that their information and documentation may be stored and processed by these external providers, always under strict confidentiality agreements and in compliance with the applicable data protection regulations, including the General Data Protection Regulation (GDPR).
6. Data Protection and Privacy
The protection of personal data is a priority for Hoply. Data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable regulations. You can consult our Privacy Policy for more information on how we process your information.
7. Intellectual Property
All content available on the Hoply platform is the property of Hoply or its licensors. Its reproduction, distribution, or modification without express written authorization is prohibited.
8. Limitation of Liability
To the extent permitted by applicable law, Hoply shall not be liable, under any circumstances, for indirect, incidental, special, punitive, or consequential damages, including, among others, loss of data, revenue, business opportunities, or reputation, resulting from the use or inability to use the services provided through the platform.
Likewise, Hoply shall not be liable for errors, omissions, or actions arising from the advice provided by collaborating attorneys, who act independently and under their own professional responsibility.
In any case, Hoply’s total liability to the user for any direct damage arising from their contractual relationship shall be limited to the amount actually paid for the services contracted through the platform.
9. Indemnification
The user agrees to indemnify Hoply and its representatives against any claim, loss, or expense resulting from the breach of these Terms or the misuse of the platform.
10. Termination
Hoply may suspend or terminate the user’s access to its services if it detects a breach of these Terms or of applicable regulations. Termination does not limit Hoply’s right to claim damages caused.
11. Governing Law
These Terms shall be governed by the laws of the Kingdom of Spain. Any dispute shall be resolved by the competent courts of the Spanish territory.
12. Modifications
Hoply may modify these Terms at any time. The modifications will be published on the platform, and subsequent use will imply the user’s acceptance.
13. Language
In the event of any discrepancy between translated versions of these Terms, the original Spanish version shall prevail.
14. Consumer Rights and Claims
In accordance with the consumer protection regulations in force in Spain, the user may exercise their right of withdrawal within 14 calendar days following the contracting of the service, provided that the provision of the service has not begun. Once the provision has begun, this right may not be exercised.
Hoply has a user support channel for handling questions, complaints, and claims. Requests may be sent by email to info@hoply.es. All claims will be handled within a reasonable period, as established by applicable law.
15. Contact
For inquiries related to these Terms, you can write to:
Hoply